Frequently asked questions
How long will my order take to arrive?
[ADD YOUR DISPATCH AND DELIVERY TIMEFRAMES HERE]. You'll receive a confirmation email when your order is placed and a tracking update once it ships.
How much is shipping?
[ADD YOUR SHIPPING RATES AND ANY FREE-SHIPPING THRESHOLD HERE]. The exact cost is shown at checkout before you pay.
Can I track my order?
Yes. Once your order has shipped, we'll email you tracking details so you can follow it to your door.
What is your returns policy?
[ADD YOUR RETURN WINDOW AND CONDITIONS HERE]. Please see our Returns & Refunds Policy for full details. Nothing in our policies limits your rights under the Australian Consumer Law.
What if my item arrives damaged or faulty?
Contact us as soon as possible with your order number and a photo of the issue, and we'll work out the right solution with you.
Which payment methods do you accept?
[ADD YOUR ACCEPTED PAYMENT METHODS HERE]. Payments are processed at checkout.
How do I contact you?
Visit our Contact page and we'll get back to you as soon as we can.